Connect Voice Channel to using an existing Azure Communication Services (ACS) Resource – Dynamics 365 Customer Service
Published Tuesday, February 21, 2023
We had earlier configured Voice Channel in our Dev environment using ACS Direct Routing. Please refer to this blog post on how to set up a voice channel using a new ACS. https://nishantrana.me/2022/10/17/how-to-set-up-omnichannel-voice-using-azure-communication-service-acs/ Recently while configuring the UAT environment, we thought of reusing the same ACS resource configured earlier. Highlighting the key steps required for … Continue reading "Connect Voice Channel to using an existing Azure Communication Services (ACS) Resource – Dynamics 365 Customer Service"
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