Customize Copilot using Advanced Features within Dynamics 365 CRM

In the world of Dynamics 365 CRM, Power Virtual Agents have proven to be indispensable tools for creating effective Copilots. Copilots can handle everything from simple queries to complex problem-solving conversations. With various features like Generative Answers, Live Agents, and Actions (Power Automate Flow), Copilots can be customized to design effective, personalized solutions for diverse requests.

This tutorial delves into the advanced features of Copilots that can be customized using Power Virtual Agents in Dynamics 365 CRM. With these tools, personalized solutions can be crafted to handle a range of diverse queries and complex conversations, thus improving overall customer experience.

If you're looking to elevate the capabilities of your Copilots in Dynamics 365 CRM, this tutorial is an indispensable resource. From creating generative answers to live agent interactions, you'll discover how to craft powerful solutions that cater to the unique needs of your organization.

The post Customize Copilot using Advanced Features within Dynamics 365 CRM first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.