{Do you know} Get automatic prompts from Copilot on Dynamics 365 Customer Service

{Do you know} Get automatic prompts from Copilot on Dynamics 365 Customer Service

This post highlights how Dynamics 365 Customer Service can get automatic prompts from Copilot, improving customer service interactions. Copilot is an AI feature that provides real-time assistance to customer service agents. Enabling automatic prompts gives contextual suggestions to agents based on active case or customer conversation context, allowing them to quickly ask questions and get help. This can reduce handle times and improve customer satisfaction. Personal quick replies can also be enabled for further efficiency. Overall, utilizing this feature can help elevate customer service interactions in Dynamics 365.

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