Extend D365 Customer Service Copilot with Prompt Plugins (preview)

If you are a service organization, you have a lot to look forward to with this brand new preview feature for Dynamics 365 Customer Service! The feature is called "Prompt Plugins", and it promises to be a game changer. Those who are already familiar with Dynamics 365 Customer Service may have encountered the Copilot for agents. It is a helpful tool that assists with service tasks. With Prompt Plugins, you will now be able to extend the Copilot with additional prompts, which will help your agents provide better service.

The Prompt Plugins preview feature is highly anticipated and marks an important development in the evolution of Dynamics 365 Customer Service. With this feature, you can create custom actions that your agents can use to quickly resolve customer issues, and they can do so with a single click! By extending the Copilot with prompt plugins, you can give your agents the tools they need to deliver more effective and efficient customer service, ultimately leading to improved customer satisfaction.

This groundbreaking feature for Dynamics 365 Customer Service is sure to transform service organizations and the way they provide support to their customers. So stay ahead of the curve and be one of the first to start using Prompt Plugins to extend the Copilot!

The post Extend D365 Customer Service Copilot with Prompt Plugins (preview) first appeared on D365 Goddess.