{How to} Anywhere365 WebAgent Integration with Dynamics 365 Customer Service and Microsoft Teams

{How to} Anywhere365 WebAgent Integration with Dynamics 365 Customer Service and Microsoft Teams

If you're looking to integrate Anywhere365 WebAgent with Dynamics 365 Customer Service and Microsoft Teams, this tutorial is for you.

Anywhere365 WebAgent serves as a vital tool for contact center agents and knowledge workers. It provides a unified view of customer interactions, making it easier for agents to handle queries and deliver exceptional service. With native integration options for Microsoft Skype for Business, Teams, and WebRTC, Anywhere365 is a third-party product suitable for integration with Dynamics 365 Customer Service + Microsoft Teams.

Efficiently managing customer interactions is critical for contact centers, WebAgent empowers agents by streamlining workflows, providing context-rich information, enabling collaboration with colleagues, and enhancing overall customer experience. However, to configure the environment, the user must have Anywhere365 License assigned, Microsoft 365 Global Administrator role, and Dynamics 365 Customer Service System Administrator role.

You can find the user guide for Anywhere365 WebAgent integration with Dynamics 365 here, and the user guide for Anywhere365 integration with Microsoft Teams here.

With Anywhere365 WebAgent, your agents can handle customer inquiries with ease, whether they're working remotely or in a traditional office setting. So, if you're aiming towards setting up Anywhere365 with Dynamics 365 + Microsoft Teams, it's time to dive into the details of the integration process.

The post titled How to Anywhere365 WebAgent Integration with Dynamics 365 Customer Service and Microsoft Teams originally appeared on mscrmgmr.blogspot.com

Published on:

Learn more


Share post:

Related posts

Suspension of Azure Application Administrator role for Management of add-ins across Outlook, Word, Excel, and PowerPoint

In an effort to improve the management of add-ins across Microsoft 365 suite products, Microsoft has announced that the Azure Application Admi...

5 months ago

Microsoft Teams: Enhanced Third Party app purchase experience in Teams and Teams Admin Center

Microsoft Teams is introducing an enhanced purchase experience for third-party applications in both the Teams store and the Teams Admin Center...

8 months ago

Using Dynamics 365 Customer Engagement to Create a Great Customer Experience

Microsoft Dynamics 365 Customer Engagement is a cloud-based MRP program for companies looking to improve their customer experience. This solut...

10 months ago

Timeline Enhancements & Much More for Dynamics 365 Customer Service

Dynamics 365 Customer Service is a powerful tool designed to help organizations manage customer interactions and enhance customer experience. ...

1 year ago

What’s New in Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service has released its latest version with notable improvements that provide more powerful customer service ...

1 year ago

Viva Goals Administrator role for IT admins

The role of IT admins in managing Viva Goals policy settings in the company is about to get a lot easier. Global admins can assign a new role ...

1 year ago

Omnichannel for Customer Service – Teams Integration

Microsoft Teams has become an integrated channel with Omnichannel for Customer Service, opening up new possibilities for internal help desks t...

4 years ago

Utilizing the Swarming feature in Teams (PREVIEW) for intelligent collaboration within Dynamics 365

Microsoft is currently working on enhancing Dynamics 365 by leveraging the advantages of integration with Teams. One feature, known as “Custom...

1 year ago

D365 Customer Service: Swarming using Teams(preview)

If you're a Dynamics 365 Customer Service user, you'll want to take note of the new swarming functionality that was previewed at Microsoft's B...

2 years ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy