Exam AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals
Following on the steps of the other AB exams I’ve been writing about my experience with (see Exam AB-730: AI Business Professional &...
3 days ago
The CRM Ninja » Thoughts & musings from a Dynamics 365 Ninja!
Exam AB-730: AI Business Professional
Following on from the recent launch of the new Exam AB-100: Agentic AI Business Solutions Architect exam, Microsoft has now developed & re...
22 days ago
Exam AB-100: Agentic AI Business Solutions Architect
It’s always interesting when Microsoft release a new type of exam, especially when it’s not tied to specific functionality, but ra...
1 month ago
Dynamics 365 Contact Centre – worth it or not?
As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did...
11 months ago
Ignite ’24 – Power Platform Governance Announcements
Being at Microsoft Ignite ’24 in Chicago is an amazing experience. Even MORE amazing are the announcements that the Power Platform Gover...
1 year ago
Changes in the FTRSA Program
Firstly for those who are not aware, the acronym ‘FTRSA’ stands for ‘Fast Track Recognised Solution Architect’. This i...
1 year ago
Error in Customer Insights – Data
Not a long blog post, but something that may come in handy for some people! I was recently playing around with Customer Insights – both ...
1 year ago
MB-280: Microsoft Dynamics 365 Customer Experience Analyst
It’s been a while since taking a Microsoft certification exam, but with the new MB-280 exam being launched in the last few days, I’...
1 year ago
Environment Grouping
Power Platform administrators often face challenges in applying policies to environments, and this post highlights one of the main complaints ...
1 year ago
AI, Microsoft Copilot, and Copyright
In this post, the author reflects on the recent developments in the AI scene, particularly Microsoft Copilot and its implications on copyright...
1 year ago
