Dynamics 365 Contact Centre – worth it or not?
As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did...
3 months ago
The CRM Ninja » Thoughts & musings from a Dynamics 365 Ninja!
Ignite ’24 – Power Platform Governance Announcements
Being at Microsoft Ignite ’24 in Chicago is an amazing experience. Even MORE amazing are the announcements that the Power Platform Gover...
5 months ago
Changes in the FTRSA Program
Firstly for those who are not aware, the acronym ‘FTRSA’ stands for ‘Fast Track Recognised Solution Architect’. This i...
6 months ago
Error in Customer Insights – Data
Not a long blog post, but something that may come in handy for some people! I was recently playing around with Customer Insights – both ...
7 months ago
MB-280: Microsoft Dynamics 365 Customer Experience Analyst
It’s been a while since taking a Microsoft certification exam, but with the new MB-280 exam being launched in the last few days, I’...
9 months ago
Environment Grouping
Power Platform administrators often face challenges in applying policies to environments, and this post highlights one of the main complaints ...
1 year ago
AI, Microsoft Copilot, and Copyright
In this post, the author reflects on the recent developments in the AI scene, particularly Microsoft Copilot and its implications on copyright...
1 year ago
Developer environments – new capabilities to create for users
Explore the power of developer environments in this informative post. These environments - formerly known as the Community Plan - provide an i...
1 year ago
Developer Environment Routing!
This post discusses the concept of environment routing, which is the automatic movement of users to specific environments in the context of wi...
1 year ago
Default Environment – How to handle?
The default environment in any Azure tenant is a tricky thing to handle for most users, as it is automatically created and accessible to all u...
1 year ago
