Microsoft Teams is improving the call transfer experience on desktop (Windows and Mac) with a streamlined workflow that makes transferring cal...
I am back with my third article in my series covering the 2026 Release Wave 1 for Dynamics 365, and this time we’re shifting our focus to Dyna...
In 2024, I wrote a script explaining how to report details of Teams online meetings, including participants. Now someone wants to report singl...
Hi, Readers.Today I would like to briefly talk about a qustion I saw in the Dynamics 365 Community before, how to display “Sen...
Azure Data Studio retired on February 28, 2026. The recommended path forward is Visual Studio Code with the MSSQL extension. If you used ADS d...
Expense Agent in Dynamics 365 Business Central is an AI-powered solution designed to simplify how employees capture, submit, and manage expens...
Real-time voice agents are now generally available in Copilot Studio, supporting adaptive voice experiences for complex customer conversations...
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The...
Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...
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