Microsoft Power Virtual Agent: Latest updates

Dynamics 365 Contact Center – Resolve issues autonomously with Customer Intent Agent

We are announcing the ability to enable fully autonomous, real-time, multichannel customer support by leveraging the Customer Intent AgentR...

Microsoft Purview | Insider Risk Management – Data security alert triage agent generally available

Microsoft Purview Insider Risk Management’s Security Copilot alert triage agent is generally available worldwide from late November to m...

Microsoft Teams: Discovery and Creation of Agentic Users from Teams and M365 Agent Store

Agentic Users are a new class of AI that operate as independent users within the enterprise workforce. Each embodied agent has its own identit...

Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions

We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing i...

Microsoft Copilot Studio – Use Citizen Services Agent in Copilot Studio

We are announcing the ability to use publicly available information to build agents that can assist citizens in navigating government services...

All installed agents (including erstwhile Microsoft 365 Copilot plugins) can now be accessed via one location in Copilot

Microsoft 365 Copilot is centralizing all agents, including plugins, in one location in the right pane for a more consistent user experience. ...

Episode 374 – Azure Trusted Launch Virtual Machines

Welcome to Episode 374 of the Microsoft Cloud IT Pro Podcast where Ben and Scott break down Azure Trusted launch virtual machines - what they ...

Azure Virtual Desktop Essentials | Intro and Full Tour

This is Microsoft’s cloud VDI solution with centralized security, management, and scalability built-in. It's an efficient and flexible approac...

Power Virtual Agent Authentication

PVA implementation - data storage forecast

Join us at the first Microsoft Power Platform Conference Sept 20-22

The first annual Power Platform Conference sponsored by Microsoft is coming to Orlando for an amazing in-person event this September, with key...