Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.
Nowadays, customer interactions often span many languages. Microsoft’s Copilot Studio provides a powerful way to build multilingual agents, ch...
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...
We are announcing the ability to update knowledge bases using Customer Knowledge Management Agent in Dynamics 365 Contact Center. This feature...
Knowledge Agent (preview) is a new AI-powered SharePoint feature launching mid-September 2025, unifying AI tools into a role-adaptive interfac...
Microsoft 365 will introduce new Graph API endpoints designed to empower IT administrators and developers with robust programmatic access to a...
In today’s fast-moving world, it’s not enough to just hear what customers say—you need to understand what they really mean. Whether they’re ta...
When using Microsoft's Omnichannel for Customer Service we can use agent scripts to offer prompts to agents or trigger productivity macros. In...
The first annual Power Platform Conference sponsored by Microsoft is coming to Orlando for an amazing in-person event this September, with key...
Azure Virtual Desktop has become a popular cloud VDI platform to run desktops and apps in the cloud and deliver a full Windows experien...
Do you know that we have the Virtual Connectors in Dataverse (Preview) solution in the AppSource that can let us configure and create Virtual ...
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