Microsoft Power Virtual Agent: Latest updates

Autonomous Agents are here! (preview)

If you have been following any of the announcements from Microsoft around Copilot Studio than you might have heard the term autonomous agents ...

Preparing for Copilot in Dynamics 365 Customer Service

Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...

Microsoft Defender for Cloud Apps network requirements update

Microsoft is updating the IPs for portal access and agent connections of its Defender for Cloud Apps. This change will take place on January 7...

Enhance agent utilization and engagement with least active routing 

Organizations want to get the best out of their agents by maximizing their utilization, distributing work evenly, and providing enough breaks ...

Announcing the new Azure Virtual Desktop Web Client User Interface

We are happy to announce the general availability of the User Interface (UI) for the Azure Virtual Desktop Web Client. The new UI offers a cle...

Azure Virtual Desktop Essentials | Intro and Full Tour

This is Microsoft’s cloud VDI solution with centralized security, management, and scalability built-in. It's an efficient and flexible approac...

2023 April DC Chapter Meeting

Time has been flying by and the 2023 April DC Chapter Meeting has already come and gone! Let’s take a minute to quickly recap the meetin...

How to – Enable inbox for agents in Dynamics 365 Customer Service Workspace / Omnichannel

Inbox view in the agent workspace allows agents to quickly perform a preliminary assessment of the service requests coming from different chan...

Dynamics 365 Business Central Virtual Table with Dataverse

Recently, While doing a POC, I wanted to check the capabilities of storing business central data into Dataverse, while doing the same I came a...

Colorful Optionset PCF – Virtual and Improved

It was my first PCF: the ColorfulOptionset 🧡💛💚💙💜🖤; developed about two years ago and published on pcf.gallery: https://pcf.gallery/color...