Microsoft Dynamics 365 & Power Platform Articles

Article

Dynamics 365 Contact Center: Reroute conversations to the right queue automatically

Service representatives can reroute a live voice or messaging conversation when they realize they aren’t the right person to help. The r...

M365 Admin 6 days ago 2

Article

Gain visibility into AI interactions, conversation trends, and customer engagement Measure self-service effectiveness through containment, es...

M365 Admin 6 days ago 3

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Contact Center historical analytics provides out-of-box historical reporting for Dynamics 365 Contact Center, built on a shared analytics foun...

M365 Admin 6 days ago 3

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Bring Microsoft AI to the contact center platform of your choice with the Universal Connector. Organizations can now integrate Microsoft self-...

M365 Admin 6 days ago 3

Article

The Microsoft Dataverse plugin for Copilot Cowork turns a plain-language request into real Dataverse tables, sample data and a published app, ...

Business Apps | Microsoft Power Apps 6 days ago 8

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Welcome to SQL First, welcome to SQL! You’re going to like this. I’ve said this before, but it’s still true: upgrading from ...

Azure SQL Devs’ Corner 6 days ago 5

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Environment variables let you store values that may be different in each environment instead of hard coding those values directly inside your ...

crmheidi 6 days ago 7

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See how the Microsoft Copilot harness is helping Copilot Studio makers build more capable, reliable agents for complex business challenges. Th...

Power Virtual Agents - Blog 6 days ago 5

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A sales director asks for an AI agent that can identify stalled opportunities across several business units. It sounds like a reasonable devel...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 6 days ago 5

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This was the main way I used to learn about the updates - opening YouTube or the posts here seems like it is a cut down version - is this furt...

All Power BI Updates Blog posts 6 days ago 8

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