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Microsoft Power Virtual Agent: Latest articles

Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.

DAX Table Functions In Power BI

If you're looking to harness the full potential of Power BI, it's essential to become adept at DAX table functions. This blog post serves as a...

4 months ago

Advantages & disadvantages of using Virtual Tables in Power Apps

Here you will learn and understand the advantages & disadvantages of using Virtual Tables in Power Apps / Dynamics 365. Before we start, m...

10 months ago

Virtual Events – Green Room License

If you're hosting virtual events and making use of the Green Room feature, there are two new updates that should interest you. You can now acc...

1 year ago

Enhance agent efficiency and flexible work distribution with capacity profiles

The ability to create agent-specific capacity profiles in Dynamics 365 Customer Service is revolutionizing the way businesses distribute workl...

1 year ago

Analytics Insights for Virtual Appointments in Microsoft Teams

Virtual appointments are becoming increasingly popular in today's digital era, and Microsoft Teams is making it easier for organizations to dr...

1 year ago

Integrating PVA with Omnichannel Live Agent: Part-1

PVA implementation - Live agent escalation

1 year ago

Power Platform – July 2023 – Screenshot Summary

For those interested in the Power Platform, this screenshot summary for July 2023 offers a brief, easy-to-digest overview of the latest update...

1 year ago

Unified Routing – Preferred Agent Routing (and Agent Scripts)

When we are using Omnichannel for Customer Service we can use Unified Routing to assign conversations to a contact's preferred agent. This is ...

1 year ago

Use of async-await in virtual PCF control

The usage of async-await in virtual PCF control is a topic of interest for developers, especially considering the differences in behavior with...

1 year ago

Microsoft Teams: Virtual appointment – a new Teams Meeting type for B2C meetings

Microsoft Teams has introduced a new type of meeting, called Virtual Appointment, for Business-to-Customer (B2C) meetings with individuals out...

2 years ago

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Microsoft Power Virtual Agent: Latest articles

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