Unified Routing – Agent Capacity / Availability Issues
Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...
Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.
Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...
Hi, Readers.Today I would like to briefly talk about System tables, Virtual tables in Business Central and Virtual tables (entities) in Datave...
The subtle rebranding of Power Virtual Agents to Microsoft Copilot Studio has generated interest among chatbot enthusiasts. It's more than jus...
If you want to gain mastery over virtual tables in Power BI, this blog post is for you. The author walks you through a powerful analytical tec...
We are excited to announce the general availability to configure Azure Change Tracking & Inventory using the Azure Monitor agent (AMA) &nb...
Introduction The Log Analytics agent will be retired on August 31, 2024, it is recommended to start planning your migration to Azure Mo...
Power Virtual Agents in the Power Platform sucks. I never believed in this component. I don’t like it. The chatbots in Power Virtual Age...
If you're working with virtual PowerApps Component Framework (PCF) control, this tutorial can help you apply CSS styling to your control. Typi...
Microsoft Teams Admin Center is introducing new virtual appointments analytics reports as part of the platform's premium functionality. This n...
Power Apps has recently announced the public preview release of "maker matching", a handy tool for makers to connect with other experienced ma...