Dynamics 365 Customer Service – Use shadow mode for Case Management Agent predictions
We are announcing the ability to use shadow mode for Case Management Agent predictions in Dynamics 365 Customer Service. This feature will rea...
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We are announcing the ability to use shadow mode for Case Management Agent predictions in Dynamics 365 Customer Service. This feature will rea...
We are announcing the ability to clone and share Sales Development agent configuration across teams in Dynamics 365 Sales. This feature will r...
We are announcing the ability to support agent-driven development workflows by using an extension for the Microsoft Power Platform CLI for Mic...
We are announcing the ability to add Lookup data type fields as enterprise task custom columns within the task grid in Dynamics 365 Project Op...
We are announcing the ability to ingest data in a normalized data structure format for process mining in Power Automate. This feature will rea...
We are announcing the ability to configure authentication with security agent in Power Pages. This feature will reach general availability on ...
We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature...
We are announcing the ability to use average wait time diagnostics to get wait-time predictions in Dynamics 365 Contact Center. This feature w...
We are announcing the ability to evaluate voice agents by assessing spoken interactions through their text representations in Microsoft Copilo...
We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach g...
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