Microsoft Power BI: Latest Power BI

Dynamics 365 Contact Center – Update to provide greater granularity to session rejection reasons

We are announcing that beginning on June 8, 2026, with full availability by June 31, 2026, Dynamics 365 Contact Center will now track session ...

Save your event as template to reuse event configurations

Microsoft Teams will allow event organizers to save and reuse custom event templates, including details, participants, branding, and settings,...

Dynamics 365 Contact Center – Protect customer experience on direct inward dialing lines with overflow actions

We are announcing the ability to protect the customer experience on direct inward dialing lines with overflow actions in Dynamics 365 Contact ...

Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed

We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Cent...

Microsoft Teams: Queues app on phone devices

Soon, the Queues app will be generally available for agent experiences on Teams certified phone devices. The intuitive interface and real-time...

Microsoft Rolls Out the New Calendar Sharing Model

An automatic upgrade is currently ongoing to move Outlook calendar sharing from the old MAPI-based model to a new REST-based model. The new mo...

🚀 Free Microsoft Certification Voucher (AI Skills Fest 2026)

If you’re looking to earn a Microsoft certification for free, there’s a fantastic opportunity through the Microsoft AI Skills Fest 2026, power...

Connecting customer-built AI to Microsoft 365 Copilot: The Proxy Agent Pattern

Microsoft Copilot (Microsoft 365): Declarative agents with Actions available in GCC High and DoD

Declarative Agents with Actions enable Microsoft 365 Copilot to take real-world actions by invoking APIs, plugins, and enterprise workflows di...

Microsoft Purview: Insider Risk Management – Unified alert queue

We’re introducing a new unified alert triage experience in Insider Risk Management that brings agent‑driven insights directly into the standar...