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Australian Field Teams Are Winning With Location Intelligence Inside Dynamics 365

Australia is the sixth largest country in the world by land area. It covers nearly 7.7 million square kilometres. Its population of 26 million...

Australia is the sixth largest country in the world by land area. It covers nearly 7.7 million square kilometres. Its population of 26 million...

Building Agents for Teams: Managing the noise of collaboration

Most of us are familiar with one-to-one agent chats: private, direct interactions where rules are relatively simple. With only you and the age...

Building Agents for Teams: Managing the noise of collaboration

Most of us are familiar with one-to-one agent chats: private, direct interactions where rules are relatively simple. With only you and the age...

How AI Chatbots Transform WhatsApp Customer Support in Dynamics 365

A customer sends a WhatsApp message: “Where is my order?” But the bigger shift happens when WhatsApp, AI, and CRM work together. With Dynamics...

The Ultimate Power BI Scenario Analysis Chart

Dynamics 365 Commerce – On-behalf-of support now available in Microsoft Entra External ID

We are announcing the ability to enable on-behalf-of ordering for Microsoft Entra External ID (EEID) in Dynamics 365 Commerce. This feature wi...

Dynamics 365 Sales – Ability to add custom risk criteria in Sales Opportunity Agent

We are announcing the ability to add custom risk criteria in the Sales Opportunity Agent in Dynamics 365 Sales. This feature will reach genera...

Dynamics 365 Contact Center – Use voice biometrics to authenticate for increased security

We are announcing the ability to authenticate using voice biometrics in Dynamics 365 Contact Center. This feature will reach general availabil...

Dynamics 365 Project Operations – Enable subcontractor vendor invoice matching to actuals

We are announcing the ability to enable subcontractor vendor invoice matching to actuals in Dynamics 365 Project Operations. This feature will...