Dynamics 365 Omnichannel Customer Journey Guide: WhatsApp, SMS & Live Chat
A customer starts with a website chat, moves to WhatsApp, receives an SMS reminder, and later contacts support again. For the customer its one...
A customer starts with a website chat, moves to WhatsApp, receives an SMS reminder, and later contacts support again. For the customer its one...
Introduction A website can publish content, collect leads, process applications, or give customers access to account records. Those jobs need ...
Introduction Microsoft Dynamics 365 Business Central has become one of the most widely adopted cloud ERP solutions for small and medium-sized ...
Taking the Ask, Plan, Human in the Loop and Agent workflow out of the diagrams and into a real project: building an AdventureWorks-style Micro...
Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 2 (BC29) is available. Learn more: Link. I will contin...
Viva Engage will soon be able to power the comments on SharePoint pages. Silence Teams notifications temporarily with a new option. Create int...
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Full Show Noteshttps://www.theintelligenceagepodcast.com/839Mark Smth speaks with Ashish Bhatia about how his move from Microsoft to Audible c...
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