Dynamics 365 Contact Center – Consult with workgroup, queue using intent
We are announcing the ability to use Copilot’s intent knowledge base to effectively consult with the required workgroups and queues in D...
We are announcing the ability to use Copilot’s intent knowledge base to effectively consult with the required workgroups and queues in D...
We are announcing the ability to use Copilot’s intent knowledge base to route conversations to the appropriate service representative in...
We are announcing the ability to enable version control for desktop flows, allowing users to identify changes and their origins with version c...
Microsoft 365 Copilot will support delegate mailbox access starting late September 2025, allowing users with delegate permissions to use Copil...
Microsoft 365 Copilot Chat will allow users with read access to shared mailboxes to use Copilot for email starting late September 2025. The fe...
Microsoft is updating five bundled EU Sensitive Information Types in Purview to improve detection accuracy by enhancing keywords and processor...
Microsoft 365 Copilot Pages will add version history in October 2025, allowing users to view and restore previous page versions, including man...
Microsoft Teams will let users open channels in separate windows for better multitasking, rolling out worldwide from late October to November ...
Microsoft Teams Admin Center will add trust-based filters for app reviews, allowing admins to filter apps by security and compliance standards...
Microsoft will retire the Viva Engage themes feature in user settings by mid-November 2025, removing personal theme customization except on mo...
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