Microsoft Dynamics 365 & Power Platform Articles

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Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent

We are announcing the ability to update knowledge bases using Customer Knowledge Management Agent in Dynamics 365 Contact Center. This feature...

M365 Admin 1 year ago 14

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We are announcing the release of the ongoing conversation dashboard in Dynamics 365 Contact Center. This feature will reach general availabili...

M365 Admin 1 year ago 73

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We are announcing the release of Application Lifecycle Management for Visual customization of OOB reports in Dynamics 365 Contact Center. This...

M365 Admin 1 year ago 11

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Microsoft 365 Copilot continue de transformer la manière dont les entreprises travaillent. La dernière annonce de Microsoft introduit un...

Dive in the Power Platform and gain power! 1 year ago 29

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We are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact...

M365 Admin 1 year ago 9

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We are announcing the ability to streamline event planning with set registration periods in Dynamics 365 Customer Insights – Journeys. T...

M365 Admin 1 year ago 12

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We are announcing the availability of the Understand outcomes of proactive engagements feature in Dynamics 365 Contact Center. This feature wi...

M365 Admin 1 year ago 10

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We are announcing the ability to design proactive customer engagement workflows in Dynamics 365 Contact Center. This feature will reach genera...

M365 Admin 1 year ago 15

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We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...

M365 Admin 1 year ago 12

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We are announcing the ability to assign custom names to actions in desktop flows in Power Automate for desktop. This feature will reach genera...

M365 Admin 1 year ago 8

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