What’s new in unified routing: April 2025 feature update
This month, we are extending the least active routing method to messaging channels. Least active routing provides efficient workload distribut...
This month, we are extending the least active routing method to messaging channels. Least active routing provides efficient workload distribut...
Ever wish you could hide certain Power Apps views from some users without spinning up a whole new app? Your wish is (almost) granted. With thi...
In modern-day market competition, organizations are increasingly chasing greater, more flexible, and more cost-effective solutions to enhance ...
Click here to read my latest article for ShareGate.
Confused about which Copilot products are right for your organisation? Our guide is here to help you make an informed decision. Microsoft has ...
We questioned the obsession with “more” in Part 0, we exposed the wrong metrics in Part 1, we showed how running the business is e...
Back in February, I wrote an article covering the new features that were expected to roll out as part of the 2025 Release Wave 1 for Dynamics ...
Sales reps waste hours on admin work, creating the same CRM records again and again. Studies show CRM users spend nearly 5 hours a week just e...
Microsoft will retire Exchange Web Services (EWS) from Exchange Online on October 1, 2026. A new usage report helps tenants understand what ap...
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