Dynamics 365 Contact Center – Use intent to consult with a user
We are announcing the ability for customer service representatives to use Copilot-powered intent suggestions to consult with another represent...
We are announcing the ability for customer service representatives to use Copilot-powered intent suggestions to consult with another represent...
The “Deploy Shifts to your frontline teams at scale” feature in Teams Admin Center will retire on September 5, 2025. After that, a...
Starting September 2025, Microsoft 365 Copilot will use AI-powered communication memory to enhance personalization by summarizing users’...
Microsoft 365 Copilot will allow users with a license to select specific content sources for Copilot Chat responses, enhancing relevance and c...
Voice Apps Express Setup in Teams Admin Center is now generally available, offering a simplified, guided setup for Auto Attendants and Call Qu...
SharePoint eSignature, allowing electronic signatures on Word and PDF documents stored in SharePoint, will roll out globally (except China, In...
Viva Learning now offers data export reporting with six CSV files for detailed activity insights. Rolling out from mid-July to late July 2025,...
Update Microsoft 365 Office apps to version higher than 16.0.18827.20202 by January 2026 (March 2026 for GCC/GCC High/DoD) to maintain Read Al...
The sendDeviceOwnershipChangePushNotification property will be removed from the Microsoft Graph Beta API in late October 2025. Update any cust...
We are announcing the availability of the Snowflake (Preview) connector. This connector will reach general availability on August 31, 2025. Ho...
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