Microsoft Dynamics 365 & Power Platform Articles

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Transition from Unified Service Desk to Customer Service workspace

On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...

Microsoft Dynamics 365 Blog 1 year ago 15

Article

Hybrid work is here to stay. We all know that our meetings need to be flexible, our office spaces need to be versatile, and technology should ...

Vesa Nopanen – My Metaverse Day 1 year ago 19

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As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did...

The CRM Ninja » Thoughts & musings from a Dynamics 365 Ninja! 1 year ago 45

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In this article, we are focusing on understanding different concepts and features to control data access in Microsoft Fabric on various levels...

Data Mozart - Make music from your data 1 year ago 73

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Table of Contents Introduction As we step into 2025, businesses are navigating a critical juncture in aligning their Artificial Intelligence T...

AlphaBOLD 1 year ago 20

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Table of Contents Introduction As we step into 2025, businesses are navigating a critical juncture in aligning their Artificial Intelligence&#...

AlphaBOLD 1 year ago 10

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Table of Contents Introduction Implementing Microsoft Dynamics 365 is a strategic move for businesses looking to enhance operational efficienc...

AlphaBOLD 1 year ago 23

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In what seems like an "accidental feature release", we can now leverage the EWS API methods to directly access content stored within inactive ...

Michev 1 year ago 31

Article

In what seems like an "accidental feature release", we can now leverage the EWS API methods to directly access content stored within inactive ...

Michev 1 year ago 11

Article

The Copilot control is a powerful AI assistant that allows users to engage with data in Canvas Apps using natural language conversations. By i...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 1 year ago 63

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