Microsoft Dynamics 365 & Power Platform Posts

Dynamics 365 – Knowledge Base Filtering

I was recently asked how we can control the filters available to agents when using the knowledge articles. I needed to research this feature; ...

Unlocking the Power of AI in Dynamics 365 Customer Service

Introduction In today’s business environment, customer service excellence is no longer a differentiator; it’s a necessity. As we n...

Tip #1446: Empty array in Power Automate

To create an empty array in a Power Automate formula, just use json('[]'). That’s it — there’s your entire tip. But when might you need ...

How to Restore Dynamics 365 CRM/Dataverse records

Improve data labels with format strings

Simplify your work with Table rules in Microsoft Loop

Microsoft Loop is a powerful productivity tool that enables collaborative work and flexible information organization. It provides teams with a...

Monthly news - March 2024

Microsoft Defender XDRMonthly newsMarch 2024 Edition This is our monthly "What's new" blog post, summarizing product updates and vari...

Records are not getting updated/deleted in Search Index despite enabling Track Deletions in SQL DB

Symptom: The count of records in the indexer and the index did not align even after activating the change detection policy. Even with record d...

SharePoint Premium: Enable/Disable Unstructured, Structured and Prebuilt Document Processing

If you are a SharePoint Premium user, good news! Admins can now enable or disable the Unstructured, Structured, and Prebuilt Document Processi...