A Complete FAQ Guide to AI-Powered Next Best Action in Microsoft Dynamics 365 CRM
CRM systems contain valuable customer data, but data alone doesn’t tell users what to do next. Sales representatives, service agents, an...
CRM systems contain valuable customer data, but data alone doesn’t tell users what to do next. Sales representatives, service agents, an...
Microsoft is adding new Entra service plans—Conditional Access for Agents and ID Protection for Agents—to Microsoft Agent 365 and Microsoft 36...
We are announcing the ability to enable question-level weighting for quality evaluation scoring in Dynamics 365 Customer Service. This feature...
Microsoft Teams is enhancing Interpreter simultaneous mode with distinct speaker voices, reduced visual distractions, audio activation confirm...
Restricted SharePoint Search (RSS) in SharePoint Online will retire by January 31, 2027, with new enablement blocked from July 31, 2026. Organ...
Hardcoded values are the cockroaches of a data platform: you think you got them all, then Test starts reading from Prod and nobody notices for...
Have you noticed the new Cowork UI in the Microsoft 365 Copilot app? Overnight, the experience got a proper makeover in Frontier — a...
An app written to fetch details of Copilot interactions from the TeamsMessagesData folder suddenly stopped working when the Graph refused to r...
Corvus.Text.Json.JsonLogic provides a safe, side-effect-free rule engine that evaluates JSON-encoded business logic on average 3× faster than ...
Build production-ready enterprise apps in hours, not months. Describe the app you want using Rayfin's open-source SDK with GitHub Copilot, and...
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