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Dynamics 365 Contact Center – Assign conversation to expert who engaged with the customer previously

We are announcing the ability to assign conversations to experts who engaged with the customer previously in Dynamics 365 Contact Center. This...

M365 Admin 21 days ago 3

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We are announcing the ability to manage agent security with enhanced admin controls in Power Platform. This feature will reach general availab...

M365 Admin 21 days ago 4

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We are announcing the ability to block the use of maker-provided credentials for authentication in Copilot Studio. This feature will reach gen...

M365 Admin 21 days ago 1

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Microsoft Defender for Office 365 (MDO) can detect and quarantine email containing prompt injections. Shared mailboxes might need MDO Plan 2 l...

Office 365 for IT Pros 21 days ago 6

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Some of us still remember when the internet was new. Among the many other changes, casual communication leaped from voice and handwritten text...

Forward Forever 21 days ago 8

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Microsoft's new WSL Containers (wslc) promises container management on Windows without Docker Desktop. I tried it with dev containers, Aspire,...

endjin.com 21 days ago 10

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Introduction Software development continues to be one of the most rewarding career paths, but choosing the right technology stack can be chall...

Softchief Learn 21 days ago 7

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Hi, Readers.Last week, I shared a quick post on how to build a custom calculator using control add-in objects, and it sparked quite a bit of d...

Dynamics 365 Lab 21 days ago 7

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Power Tech Speck (Girish Uppal) 21 days ago 1

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We are introducing a more streamlined messaging experience that displays more content on screen while improving readability when using Teams o...

M365 Admin 21 days ago 1

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