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Dynamics 365 Contact Center – Average wait time in messaging API channels

We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach g...

Dynamics 365 Contact Center – Track segment-level metrics across queues

We are announcing the ability to track segment-level metrics across queues in Dynamics 365 Contact Center. This feature will reach general ava...

Microsoft Copilot Studio – Add SharePoint lists as a knowledge source

We are announcing the ability to add SharePoint lists as a knowledge source in Microsoft Copilot Studio. This feature will reach general avail...

Dynamics 365 Customer Insights – Journeys – Set message expirations to keep communication relevant

We are announcing the ability to set message expirations to keep communication relevant in Dynamics 365 Customer Insights – Journeys. Th...

Power Pages – Support for Power BI Embed Token v2 for Power Pages

We are announcing the ability to utilize Power BI Embed Token v2 for Power Pages. This feature will reach general availability on May 30, 2026...

Power Platform Fundamentals #5: Building Your First Canvas App in Power Apps: Step-by-Step Guide from Setup to Deployment: Quick Read Series

Introduction Organizations today need quick, user-friendly business applications that can be built rapidly without heavy development effort. T...

Building a global automation framework with Power Platform | EP11 | Keeping It Real

Introducing Service Operations Agent in Dynamics 365 Contact Center 

We are excited to preview Service Operations Agent. It’s a new AI-powered capability in Dynamics 365 Contact Center that transforms how admini...

Microsoft 365 & Power Platform Community Call – April 30th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

Most Microsoft Fabric Workspaces Are Organized Wrong