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Dynamics 365 Contact Center – Update to provide greater granularity to session rejection reasons

We are announcing that beginning on June 8, 2026, with full availability by June 31, 2026, Dynamics 365 Contact Center will now track session ...

M365 Admin 3 months ago 2

Article

Microsoft Teams will allow event organizers to save and reuse custom event templates, including details, participants, branding, and settings,...

M365 Admin 3 months ago 2

Article

We are announcing the ability to protect the customer experience on direct inward dialing lines with overflow actions in Dynamics 365 Contact ...

M365 Admin 3 months ago 4

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We are announcing the ability to improve opportunity data completeness with AI-powered data enrichment in Dynamics 365 Sales. This feature wil...

M365 Admin 3 months ago 5

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We are announcing the ability to match actual costs when generating vendor invoices for receipts associated with subcontracting purchase order...

M365 Admin 3 months ago 4

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We are announcing the ability to enable Project Revenue recognition using the percentage of completion based on the cost estimate instead of t...

M365 Admin 3 months ago 4

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Soon, the Queues app will be generally available for agent experiences on Teams certified phone devices. The intuitive interface and real-time...

M365 Admin 3 months ago 2

Article

We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Cent...

M365 Admin 3 months ago 3

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An automatic upgrade is currently ongoing to move Outlook calendar sharing from the old MAPI-based model to a new REST-based model. The new mo...

Office 365 for IT Pros 3 months ago 11

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If you’re looking to earn a Microsoft certification for free, there’s a fantastic opportunity through the Microsoft AI Skills Fest 2026, power...

Arun Potti's MS CRM blog | Microsoft Dynamics CRM 3 months ago 30

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