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Article

Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents

We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general a...

M365 Admin 5 months ago 4

Article

Sales teams working in Dynamics 365 CRM often struggle to understand complex stakeholder relationships inside large accounts. Relationship map...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 5 months ago 18

Article

Sales teams working in Dynamics 365 CRM often struggle to understand complex stakeholder relationships inside large accounts. Relationship map...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 5 months ago 22

Article

Marketing has experienced more change over the last five years than over the previous decades. Agencies get evaluated on design skills and pub...

Soluzione : Software Development Company | Microsoft Gold Partner 5 months ago 20

Article

Multiple MAM (Mobile Application Management) Intune Accounts will now be supported in Outlook for iOS. Only one MDM (mobile device management)...

M365 Admin 5 months ago 5

Article

Copilot now provides coaching feedback on email drafts via chat and can apply suggestions directly to your message in Outlook. Users have the ...

M365 Admin 5 months ago 4

Article

Copilot Notebooks allows users to generate Excel spreadsheets using the content and references gathered in a notebook. Copilot drafts a struct...

M365 Admin 5 months ago 2

Article

The Files companion app, part of the Microsoft 365 companion apps suite on the Windows taskbar, now surfaces AI-powered Copilot file prompts f...

M365 Admin 5 months ago 5

Article

In Outlook for Android, shareable links now automatically show as the document name in meeting descriptions. Additionally, users can manage th...

M365 Admin 5 months ago 4

Podcast

Fabio Catassi, Chief Information Officer at Mediterranean Shipping Company (MSC) joins Ann on this week’s episode of Afternoon Cyber Tea to di...

Afternoon Cyber Tea with Ann Johnson 5 months ago 17

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