Microsoft Dynamics 365 & Power Platform Articles

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Improve contact center operations with shift-based routing

Delivering timely, high-quality support requires more than skilled customer service representatives. It demands smart, real-time task assignme...

Microsoft Dynamics 365 Blog 1 year ago 38

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All businesses seek to streamline and organize, particularly accounts, appointments, and team scheduling. Scheduling is a major component of g...

Featured Articles | Dynamics Chronicles 1 year ago 4

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In 2025, customer expectations aren’t just rising—they’re evolving. A customer needs an invoice copy at 11 PM. Another wants to track the stat...

Featured Articles | Dynamics Chronicles 1 year ago 4

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Selling isn’t just about having a great product. It’s about showing up at the right place, at the right time, with the right plan. For field s...

Featured Articles | Dynamics Chronicles 1 year ago 4

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Have you ever had meetings overlap, double-booked appointments, or last-minute changes messing your entire day? Scheduling shouldn’t be this c...

Featured Articles | Dynamics Chronicles 1 year ago 4

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Managing and displaying file attachments in Power Pages is a common requirement for business applications built on the Dataverse. In this blog...

Invent CRM 1 year ago 75

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Analyst and Researcher agents will be generally available for Microsoft 365 Copilot-licensed users starting May 30, 2025. These agents will tr...

M365 Admin 1 year ago 11

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Microsoft 365 Copilot customers now have SharePoint Advanced Management capabilities included with their licenses. This feature is available g...

M365 Admin 1 year ago 20

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Microsoft Copilot Pages will soon have a new .page file extension, identical in functionality to the .loop extension. The rollout starts in la...

M365 Admin 1 year ago 14

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Admins will be able to manage the availability of Microsoft 365 certified apps in Teams based on rules for enhanced security. This feature wil...

M365 Admin 1 year ago 10

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