Microsoft Dynamics 365 & Power Platform Posts

From Assistant to Agent: How AI Copilots Are Changing Customer Service Workflows

Quick answer: AI Copilots in customer service used to just answer questions and summarize cases. Now they can actually take action: updating r...

Protect, Restore & Recover Your Lost Dynamics 365 Data

Your Sales Team Does Not Need All of Sales Hub

A sales director I worked with a couple of years ago put it better than any adoption survey ever could: "We only use five of these screens. Wh...

Microsoft 365 Copilot: Planner capabilities in Copilot chat

We are introducing Planner capabilities in Microsoft 365 Copilot Chat. Users will be able to create, update, QnA Planner tasks and plans using...

Microsoft Teams: Specify who has control of production tools in meetings and webinars

Microsoft Teams is introducing a new meeting option for meetings with presenters and webinars that allows organizers to specify who has contro...

Dynamics 365 Contact Center – Pick based work assignment at queue level

We are announcing the ability to use pick-based work assignment at queue level in Dynamics 365 Contact Center. This feature will reach general...

Dynamics 365 Project Operations – Enable purchase orders with item requirements

We are announcing the ability to enable purchase orders with item requirements in Dynamics 365 Project Operations. This feature will reach pub...

Power Platform – Overall Score

We are announcing the overall score feature in Power Platform. This feature will reach public preview on August 15, 2026. How does this affect...

Power Automate – Improved Power Automate licensing dashboard

We are announcing an improved licensing dashboard in Power Automate. This feature will reach general availability on August 30, 2026. How does...

Updates available for Microsoft 365 Apps for Current Channel

We’ve released updates to the following update channel for Microsoft 365 Apps: Current Channel When this will happen: We’ll be gra...