From Assistant to Agent: How AI Copilots Are Changing Customer Service Workflows

Quick answer: AI Copilots in customer service used to just answer questions and summarize cases. Now they can actually take action: updating records, drafting and sending emails, reassigning cases, and handling multi-step tasks across the tools support teams already use, not just inside one app. This shift from “assistive AI” to “agentic AI” is changing… Read More: From Assistant to Agent: How AI Copilots Are Changing Customer… »

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