Microsoft Dynamics 365 & Power Platform Articles
The Hidden Cost of Scattered Customer Data in Dynamics 365
Ask most Dynamics 365 users where a specific customer interaction lives, and the honest answer is “it depends.” A marketing email lives in the...
Power Automate: Join Action
Joins an array into a single string with the delimiter you choose. An empty array returns an empty string.
What Questions Should Benefits Brokers Ask When Evaluating CRM and Agency Management Software?
Benefits brokers evaluating CRM and agency management software need to know more than what features appear on a product checklist. They need t...
How Manufacturers Can Keep Microsoft Dynamics GP Running While Planning for Business Central
Many manufacturers using Microsoft Dynamics GP know that a move to Dynamics 365 Business Central may be in their future. The challenge is deci...
New Azure SQL Foundations video series with GitHub samples
Bob Ward and I recently released a series of videos, read more in the original blog post or go directly to the series on YouTube. The Azure SQ...
If You Need a Dynamics 365 CRM Record Clone Solution, This Is the One for You!
Imagine this: you’ve just closed a deal, created the perfect Dynamics 365 CRM record, and now you need to create another one with almost the s...
Dynamics 365 Finance and Operations Operating Units: Build a Clear Internal Structure
Introduction One legally registered company may contain finance, HR, IT, sales, cost centers, business divisions, and support teams. Dynamics ...
An Agent Without Context Is a Confident Stranger: Customer Insights as Your AI Grounding Layer
Everyone wants an AI agent this year, and I understand why — I have watched a well-built one close cases and draft outreach faster than a room...
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