Microsoft Dynamics 365 & Power Platform Posts

CRM Software Blog Top Exhibitors To Visit at Community Summit NA 2023

Community Summit NA is the most comprehensive training and education event available for Microsoft business applications, including AI, Dynami...

Microsoft Adds New Layer of Access Control for SharePoint Online Sites

A new setting for SharePoint Online sites turns them into "restricted sites," meaning that only site members noted in assigned groups can acce...

Is It Safe?

some scenes and thoughts from parenting abroad “Is it safe there?” he asks. The question startles.  It’s not quite a dad question. Not a MY da...

How to trigger a Power Automate flow using a D365 FO business event and tag a user in a Teams message post?

Power Automate has a fantastic feature that allows you to tag a specific person in a Teams message post. We’ll use the same example we h...

Enhanced Active Conversation form in Omnichannel for Customer Service – Dynamics 365

The conversation form in Omnichannel is now updated to allow agents to view and edit customer and case information more efficiently. To enable...

IDC shares how generative AI transforms business processes within marketing, sales, and service 

This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketi...

Charles Lamanna is ready for MPPC23!