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Microsoft Dynamics 365 & Power Platform Articles

Article

Unified Routing – Improved Overflow Routing

Whilst using Microsoft’s Dynamics 365 Contact Center (and other Dynamics apps) we use Unified Routing to route conversations to agents. When t...

Microsoft Dynamics 365 | NEIL PARKHURST (MVP) 1 year ago 44
Article

Power BI November 2024 Feature Summary

Welcome to the November 2024 update. We’re thrilled to introduce Copilot in Power BI Mobile apps, bringing AI to your fingertips for a smar...

Power BI Blog—Updates and News | Microsoft Power BI 1 year ago 58

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