Microsoft Dynamics 365 & Power Platform Articles

Article

Dynamics 365 Contact Center – Edit business rules for omnichannel AI agents

We are announcing the Edit business rules for omnichannel AI agents feature for Dynamics 365 Contact Center. This feature enables users to des...

M365 Admin 1 year ago 3

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We are announcing the Route to least active representatives in messaging channels feature for Dynamics 365 Contact Center. This feature will e...

M365 Admin 1 year ago 13

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Easily interact with Microsoft Graph content represented by bolder references, new action bar, and more. Product Release phase General Availab...

M365 Admin 1 year ago 5

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Use Copilot with PDF files for summaries and key insights. Product Release phase General Availability Release date May CY2025 Platform iOS Clo...

M365 Admin 1 year ago 10

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Simple to use AI-powered enterprise search experience that quickly surfaces relevant information using work data you have access to. Product O...

M365 Admin 1 year ago 15

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DLP policy tip support for Outlook Mobile enhances data loss prevention measures on mobile devices by providing real-time alerts to help users...

M365 Admin 1 year ago 18

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We’re bringing a new theme creation experience into brand center that supports multiple colors, allowing you to easily create and manage...

M365 Admin 1 year ago 15

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Microsoft 365 now offers the ability to book desks for durations smaller than whole day, book for multiple days at the same time, and delegate...

M365 Admin 1 year ago 5

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Admins can now configure desks so that users must check-in (within a configurable duration after desk reservation start time); if users do not...

M365 Admin 1 year ago 10

Article

Dynamic watermarking is a sensitivity label setting that overlays watermark text containing the consuming user’s information on content in Wor...

M365 Admin 1 year ago 15

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