Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
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We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
Support connection edit of user mapping, query filter for SNow, Confluence, Salesforce, Jira connectors. Product Release phase General Availab...
Highlight a sentence, paragraph, or table from the response and ask Copilot to work only on that selection. Get focused explanations, concise ...
Copilot connectors will offer improved content freshness with more frequent sync of updates using webhook event notifications. The following c...
Teams town hall producers can now restart a live event while the event is active in order to address technical issues that might arise during ...
1. Allow IT admins to customize filters at a data source level.2. IT admins can add/delete a filter at data source level. Product Release phas...
The Office 365 for IT Pros Team is happy to announce the availability of the November 2025 update. Subscribers can download the PDF and EPUB f...
In this episode of the Practical 365 Podcast, Steve Goodman and Paul Robichaux discuss major Exchange updates – including the fallout from a ...
Microsoft has officially dropped the Copilot Fall Release, and it marks a significant evolution in the world of generative AI. Going beyond th...
Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM 👉 Full Show Notes https://www.microsoftinnovationpodcast.com/753 A...
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