Enhance productivity with Copilot-recommended email templates
In today’s fast-paced digital landscape, customer service teams need speed and consistency to meet rising expectations. Copilot-powered e...
Explore the realm of Dynamics 365 with our curated collection of Microsoft Dynamics 365 blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
In today’s fast-paced digital landscape, customer service teams need speed and consistency to meet rising expectations. Copilot-powered e...
In a welcome, albeit long-awaited, development, Microsoft has finally added support for certificate-based authentication (or CBA) for the Shar...
The SharePoint team is excited to (finally) bring Site Collection creation to Graph! Starting in Microsoft Graph beta you can now create new s...
The Security Overview page in the Power Platform admin center serves as a centralized dashboard where you can monitor security, review your se...
We are announcing the ability to view, add, and manage your agent’s triggers and channels all from a single, unified experience in Microsoft C...
We are announcing the ability to analyze adherence history to optimize workforce planning in Dynamics 365 Contact Center. This feature will re...
Microsoft Teams is introducing a Custom AI Summary feature in Meeting Recap for Copilot users, allowing personalized meeting notes via templat...
Starting late November 2025, Microsoft 365 Copilot on Windows will support hands-free voice activation by saying “Hey Copilot,” off by default...
Microsoft 365 Copilot will integrate past Copilot chats into Microsoft Search, allowing users to retrieve historical conversations from notebo...
Microsoft 365 Copilot is adding voice chat across desktop, web, and mobile apps like Word, PowerPoint, and Outlook. Rolling out from November ...
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