Explore the realm of Dynamics 365 with our curated collection of Microsoft Dynamics 365 blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.
Copilot Cowork is now available in Frontier for Microsoft 365 Copilot Premium users, enabling multi-step task orchestration across apps with u...
Researcher’s new Auto Critique improves draft quality by reviewing structure, sources, and citations. Model Council compares reports from mult...
We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights – ...
We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents an...
We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach ge...
We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk duri...
We are announcing the ability to move apps out of the default environment in Power Platform. This feature will reach general availability on A...
We are announcing the ability to control AI insights generation with meeting sensitivity labels in Microsoft 365 Copilot for Sales. This featu...
We are announcing the ability to configure admin settings for meeting AI insights sharing governance in Microsoft 365 Copilot for Sales. This ...
We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general a...
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