Dynamics 365 Supply Chain Management

Microsoft Teams: Brand Impersonation Protection for Teams Calling

Identify if an external user is impersonating a brand commonly targeted by phishing attacks, during their initial contact with an enterprise u...

Outlook: Clear & Flag Actions in New Outlook

We’re introducing new rule actions in the new Outlook for Web and Windows to give users greater flexibility and control. This includes Clear C...

Oversharing in the Age of Copilot: Your Data’s Worst Enemy

In this blog, we’ll unpack the hidden dangers of oversharing in Microsoft 365, how accidental discovery happens, and why good permission hygie...

Dynamics 365 Business Central: Make sure to generate the permission set file before installing your extension

Hi, Readers.Today, I’d like to briefly share an issue I was asked about recently: Why can’t users other than Super users see customized featur...

ERP Process Agents - Inventory to Deliver

Out with the old

Microsoft retires legacy records management capabilities

Dynamics 365 Contact Center – Handle duplicate callback requests gracefully when queues are overflowing

We are announcing the ability to define how duplicate requests for callback are handled in Dynamics 365 Contact Center. This feature will reac...

Dynamics 365 Contact Center – Monitor real-time conversations with Quality Evaluation Agent

We are announcing the ability to monitor real-time conversations with Quality Evaluation Agent in Dynamics 365 Contact Center. This feature wi...

Microsoft Purview: Insider Risk Management- Insider risk management for agents

As AI agents become deeply embedded in enterprise ecosystems, they are evolving beyond simple tools or workflows into a digital workforce. The...

Outlook: Sort by flag

We are adding support for sort by flag status, flag due date and flag start date. Product Outlook Release phase General Availability Release d...