Dynamics 365 Supply Chain Management

Microsoft Edge: Intune MAM Protected Downloads

The protected downloads feature for Intune MAM will now save downloaded files to the Documents > Microsoft Edge > Downloads folder in OneDrive...

How AI Recommends the Next Best Action in CRM (With Real Examples)

Most teams using Dynamics 365 have access to rich customer data, detailed activity history, and powerful dashboards. Yet a common problem rema...

7 AI Capabilities Every Dynamics 365 CRM Forecasting Tool Must Have in 2026

Sales forecasting in Dynamics 365 CRM has moved well beyond spreadsheets and gut instincts. Today, the best-performing sales teams rely on AI ...

Business Central 2026 release wave 1 (BC28.1): Create new Purchase Invoice from PDF (Out-of-the-Box)

Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.1) is generally available. More details: Cumulative Update Summary for Micros...

CRM in the flow of work | Dynamics 365 Sales

Welcome to the agentic contact center | Dynamics 365 Contact Center

Using Copilot Natural Language Search in Dynamics 365 CRM Without Overthinking It

Copilot Natural Language Search in Dynamics 365 CRM lets users ask plain-language questions to quickly find records, generate simple charts, a...

Beyond Static Lists: Advanced Segmentation Techniques for Modern Marketing Teams

Segmentation has always been central to effective marketing. The more relevant your audience targeting, the more likely your campaigns are to ...

Microsoft Dynamics 365 Contact Center: What Real-Time Voice Agents Mean for Service Operations

In recent conversations, a specific question has started to come up more frequently: What happens when AI is no longer assisting service teams...