Dynamics 365 Contact Center: Customize transfers and consults for queues, representatives
Dynamics 365 Contact Center will now allow administrators to configure the queues and representatives that should be displayed for consult and...
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Dynamics 365 Contact Center will now allow administrators to configure the queues and representatives that should be displayed for consult and...
A preview timer gives service representatives a configurable window to review customer history before the call begins. This timer enables more...
Simulation enables administrators to assess how the Case Management Agent performs field prediction, evaluate the quality of those predictions...
As a business leader or sales operations team member, you’re responsible for answering complex questions about performance, coverage, at...
Many organizations store critical operational and financial data such as revenue actuals, targets, and budgets in Microsoft Fabric Lakehouse r...
When your opportunity data is incomplete or outdated, you may find it challenging to understand deal health and take the right actions. AI-pow...
Microsoft Sovereign Cloud's expansion of capabilities includes Azure Local disconnected operations, Microsoft 365 Local disconnected, and Micr...
New Advanced Hunting actions in Microsoft Defender for Office 365 allow SecOps teams to block malicious email attachments and top-level URL do...
Microsoft 365 Copilot will introduce infinite scroll for chat history, allowing users to seamlessly access older conversations as they scroll....
We are announcing the ability to improve usability and streamline the expense submission experience in Dynamics 365 Project Operations. This f...
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