Agentic AI in Dynamics 365 Customer Service: From Reactive Support to Proactive Service
Customer Service doesn’t always get the spotlight during a Dynamics 365 release—but in the 2026 Release Wave 1, it should. While Sales feature...
Elevate your sales game with insights from our curated collection of Microsoft Dynamics 365 Sales blogs. Stay ahead with the latest trends, strategies, and expert advice to boost your sales performance and drive revenue growth.
Customer Service doesn’t always get the spotlight during a Dynamics 365 release—but in the 2026 Release Wave 1, it should. While Sales feature...
Setting up SharePoint integration with Microsoft Dynamics 365 looks simple - and technically, it is. But here’s where most organizations get i...
Sales teams mostly start their day with daily interactions with customers. Another tedious time-consuming work they do is to track those inter...
Microsoft Teams will allow meeting organizers to automatically start transcription without recording by selecting the new “Transcribe on...
Microsoft Teams admin center will introduce centralized management for Attendee Capacity Pack licenses starting late April 2026. Admins can di...
Starting May 2026, the first channel in newly created Microsoft Teams will default to the threaded conversation layout instead of Posts. This ...
Copilot has been enhanced to interpret and ground responses using images embedded in files such as Word documents (.docx), PowerPoint presenta...
Get answers to queries quickly with Copilot’s concise AI summaries at the top of Outlook search results. Users can dig deeper by opening...
With the new control in Viva Glint, service administrators can now configure whether to retain or delete survey and relevant indefinable user ...
Users can now report suspicious external users directly within Teams, alongside existing block actions. Reports are surfaced in the Teams admi...
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