Microsoft Dynamics 365 Project Service Automation: Latest Dynamics 365 Project Operations

Dynamics 365 Contact Center – Use average wait time diagnostics to get wait-time predictions

We are announcing the ability to use average wait time diagnostics to get wait-time predictions in Dynamics 365 Contact Center. This feature w...

Dynamics 365 Contact Center – Pinned contacts and queues during consult and transfer

We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach g...

Dynamics 365 Contact Center – Average wait time in messaging API channels

We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach g...

Dynamics 365 Contact Center – Track segment-level metrics across queues

We are announcing the ability to track segment-level metrics across queues in Dynamics 365 Contact Center. This feature will reach general ava...

Dynamics 365 Customer Insights – Journeys – Set message expirations to keep communication relevant

We are announcing the ability to set message expirations to keep communication relevant in Dynamics 365 Customer Insights – Journeys. Th...

Power Pages – Support for Power BI Embed Token v2 for Power Pages

We are announcing the ability to utilize Power BI Embed Token v2 for Power Pages. This feature will reach general availability on May 30, 2026...

Building a global automation framework with Power Platform | EP11 | Keeping It Real

Introducing Service Operations Agent in Dynamics 365 Contact Center 

We are excited to preview Service Operations Agent. It’s a new AI-powered capability in Dynamics 365 Contact Center that transforms how admini...

Microsoft 365 & Power Platform Community Call – April 30th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...