Dynamics 365 Order Management System

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Dynamics 365 Contact Center – Pinned contacts and queues during consult and transfer

We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach g...

M365 Admin 3 months ago 5

Article

We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach g...

M365 Admin 3 months ago 3

Article

We are announcing the ability to track segment-level metrics across queues in Dynamics 365 Contact Center. This feature will reach general ava...

M365 Admin 3 months ago 1

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We are announcing the ability to set message expirations to keep communication relevant in Dynamics 365 Customer Insights – Journeys. Th...

M365 Admin 3 months ago 3

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We are excited to preview Service Operations Agent. It’s a new AI-powered capability in Dynamics 365 Contact Center that transforms how admini...

Microsoft Dynamics 365 Blog 4 months ago 15

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Call Highlights SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

Warner Digital - David Warner II - Microsoft 365, Patterns and Practices & Microsoft MVP 4 months ago 14

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If your business is still waiting on manual approvals, forwarded emails, or spreadsheet updates after every meeting, there is a cost to that d...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 4 months ago 8

Article

If your business is still waiting on manual approvals, forwarded emails, or spreadsheet updates after every meeting, there is a cost to that d...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 4 months ago 17

Article

We are announcing the ability to utilize a new performance dashboard in Dynamics 365 Customer Insights – Journeys. This feature will rea...

M365 Admin 4 months ago 4

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We are announcing the ability for service managers, dispatchers, and back-office teams to query work orders, bookings, service history, and as...

M365 Admin 4 months ago 3

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