Microsoft Dynamics 365 Marketing Insights: Latest Dynamics 365 Marketing (Customer Insights)

CRM Confessions #1 | Dynamics 365 Improves Seller Productivity

Time and cost savings for agents | Power Platform Shorts

The in-depth guide to managing real-time voice agents at scale

Explore an in-depth guide to managing customer-facing real-time voice agents with Copilot Studio, from governance foundations to production re...

Microsoft 365 & Power Platform Call (Microsoft Speakers) – May 19th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

Unlocking safer customer communications with Data Sensitivity Labels in Email

Data Sensitivity Labels for Emails bring classification and protection directly into customer service workflows, so service representatives ca...

Find & Remove Hidden Duplicates Using Related Entity Fields in Dynamics 365 #duplicatedetection

3 Situations Where Dynamics Maps Made All the Difference in Healthcare

Healthcare teams do not have time to waste navigating spreadsheets, disconnected systems, or inefficient routes. Whether it is a medical equip...

Outlook on the web: New setting to use data classification services for DLP evaluation

Outlook on the web will gain a new organization-level setting to switch DLP evaluation from Exchange-based to Data Classification Services (DC...

Update to agents in SharePoint: Simpler launch experience and new site AI settings

SharePoint updates simplify agent management with new Site AI settings, letting site owners control highlighted agents. Approved agents won’t ...

Microsoft Copilot Studio – Classic agent creation moves from Teams to web experience, retiring June 30, 2026

Classic agent creation in Microsoft Copilot Studio is moving from the Teams app to the web app, retiring Teams-based creation on June 30, 2026...