Dynamics 365 Contact Center: Quality evaluation – Specify who to evaluate in conversations

Participant evaluated” lets users choose who to evaluate within a conversation transcript for quality evaluation.Users can select Participant evaluated to choose the scope of the evaluation: Entire record, Current owner, or IVR/Bot. By default, “Entire record” evaluates the full conversation transcript, including all participants. Current owner evaluates the current conversation owner, defined as the last conversation owner. IVR/Bot evaluates only the automated IVR or bot portion of the conversation. This option is available when running an on-demand evaluation from both the conversation list view and from the evaluation plan. Product Release phase General Availability Release date September CY2026 Platform Web Cloud Instance Worldwide (Standard Multi-Tenant) Created 2026-09-30 23:31:03Z Roadmap ID 573383 Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?id=573383

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