Dynamics 365 Human Resources

How organizations are using AI agents featuring Almirall and LTM | Real-world agent case studies

Hide Expired Sessions in Event Registration Form using JavaScript (Dynamics 365 Customer Insights – Journeys)

One of our recent requirements was to ensure that users could no longer register for event sessions once the session had already ended. The go...

Inside the new agent and workflow harness | Copilot Studio Updates August 2026

Merge Duplicate Records in Dynamics 365 Without Guesswork

Right now, at this exact moment, your sales team is trying to close deals on incomplete customer information. They don't know it. But deals ar...

We're Giving Away a Free All-Access Pass to Community Summit 2026 

If your day-to-day involves Microsoft Dynamics 365, Business Central, CRM, or Power Platform, here's something worth your attention. We're giv...

Agents, Human Review, Classify and Workflows!

Last Call for On-Prem CRM: Why the EWS Retirement Matters More Than You Think

For years, many organizations have delayed moving from Dynamics CRM or Dynamics 365 Customer Engagement On-Premises to the cloud. The system s...

SLAs Your Agents Can Actually See

Every support team I have worked with has a service promise written down somewhere.…

From Idea to Journey in Minutes: Meet the Journey Creation Agent

Building a customer journey should be simple: describe your goal, and the system builds it. In reality, marketing teams spend hours configurin...