Dynamics 365 Human Resources

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Dynamics 365 Customer Insights – Journeys – Boost engagement with Copilot-powered conversational text messages

We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights – ...

M365 Admin 5 months ago 17

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We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents an...

M365 Admin 5 months ago 6

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We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach ge...

M365 Admin 5 months ago 7

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We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk duri...

M365 Admin 5 months ago 7

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We are announcing the ability to move apps out of the default environment in Power Platform. This feature will reach general availability on A...

M365 Admin 5 months ago 11

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We are announcing the ability to control AI insights generation with meeting sensitivity labels in Microsoft 365 Copilot for Sales. This featu...

M365 Admin 5 months ago 4

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We are announcing the ability to configure admin settings for meeting AI insights sharing governance in Microsoft 365 Copilot for Sales. This ...

M365 Admin 5 months ago 4

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We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general a...

M365 Admin 5 months ago 5

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We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature ...

M365 Admin 5 months ago 4

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We are introducing the ability to control Power Pages components using client APIs in Power Pages. This feature will reach general availabilit...

M365 Admin 5 months ago 4

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