Dynamics 365 Human Resources

Meet Your Agentic Contact Center

Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...

Turning customer experience into a growth engine

Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The...

Practical AI in the Power Platform

Practical AI in the Power Platform has quickly become one of my favorite sessions to deliver this year. It’s the perfect blend of “what’s poss...

Evaluate Customer Service With Dynamics 365 Quality Scoring

AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...

Add A D365 Email Notification Type

Add A D365 Email Notification Type

Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with ...

Dynamics 365 Notifications Not Working? Here’s What’s Actually Going Wrong (and How to Fix It)

You set up notifications in Microsoft Dynamics 365 expecting one thing: Timely updates that help you act faster. But reality looks different. ...

Expense Agent in Dynamics 365 Business Central

Power Platform Pay-As-You-Go Explained: Pricing, Benefits, & Use Cases

In the current digital environment, businesses need operational flexibility by using software tools to enable automation and improve data anal...

2026 Well on the Way – Growth Continues

As I write this, roughly one third of 2026 has already passed. That makes it a good moment to look at what the first months of the year have b...