Dynamics 365 Human Resources Articles

Dynamics 365 Human Resources

Article

Dynamics 365 Contact Center: Unified routing – Use pick-based assignment method for work items

Use the No auto assignment method for queues in Copilot Service admin center when you want routed conversations to remain unassigned after the...

M365 Admin 5 days ago 4

Article

In the in-queue and pre-queue overflow settings within the Copilot Service admin center, administrators can define the following settings: Pre...

M365 Admin 5 days ago 4

Article

You can now access behavioral data captured by Customer Insights – Journeys, such as emails opened and links clicked, and use it in Cust...

M365 Admin 5 days ago 4

Article

Project team members on Lite and resource-based and nonstocked deployments of Project Operations now have a new mobile application based on Mi...

M365 Admin 5 days ago 4

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The feature introduces payment profiles that can be associated with POS registers. These payment profiles provide retailers with a flexible an...

M365 Admin 5 days ago 4

Article

This feature introduces built-in rules that calculate time and cost savings for desktop flows based on successful runs. You can define how lon...

M365 Admin 5 days ago 1

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This feature provides the following capabilities: When creating or editing a forecast scenario, forecasters can optionally select a planning g...

M365 Admin 5 days ago 1

Article

In the task grid, when you select the i icon next to a task name, the Task details pane opens so you can enter more information. This pane is ...

M365 Admin 5 days ago 1

Article

Previously, you had limited options for how financial dimensions default. This feature adds functionality and flexibility to default financial...

M365 Admin 5 days ago 1

Article

Inline actions extensibility enables retailers and implementation partners to configure the set of actions displayed per line item in the mode...

M365 Admin 5 days ago 1

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